Category Archives: NLP algorithms

Image Recognition Models: Three Steps To Train Them Efficiently

This stage – gathering, organizing, labeling, and annotating images – is critical for the performance of the computer vision models. According to Fortune Business Insights, the market size of global image recognition technology was valued at $23.8 billion in 2019. This figure is expected to skyrocket to $86.3 billion by 2027, growing at a 17.6% […]

Will AI Replace Call Centre Agents, Here is the Good, the Bad, and the Ugly for AI in Call Centres

Scheduling is a data-heavy, variable-driven exercise, and few, if any, commercial call centers can afford a dedicated scheduling staff with the expertise to effectively manage schedule creation. Only with an optimized schedule can a call center ensure all customer inquiries are dealt with by the appropriate agent(s) on a consistent basis, and in a timely […]